Find troubleshooting steps for credit and debit card issues on PlayStation™Store.
There are a few common factors that might prevent you from adding a new credit or debit card to your account. Please follow the troubleshooting steps below to resolve payment issues.
If you receive an error message stating that your payment information has "been updated too often within a short amount of time," your account has been blocked for security reasons.
Please wait 24 hours before attempting to update your payment information — any attempt during the 24-hour period will start another 24-hour block on your account.
To make a purchase on PlayStation Store during the waiting period, please use an alternative payment method or a PlayStation Store Wallet Top-Up code.